Explore:
Start by watching the following two videos on customer service:
Defining Customer Service
What would you consider “quality” customer service? Take a moment among your group to
discuss what you think “quality” customer service is. Try to give specific
examples in your response.
Some elements you’d want to take into consideration are:
- Product awareness: Whether
you're talking about books, ads on a website, or a widget, having thorough
knowledge of the company's product is vital for providing strong customer
service.
- Attitude: Greeting people
with a smile or friendly hello can make a big difference in a retail
store, and for any customer service position, a friendly and patient
attitude is important.
- Efficiency: Customers value
a prompt response.
- Problem-solving: From
needing a new shirt for a wedding to requiring a replacement part,
customers are looking for assistance, and part of good customer service is
fixing problems and answering questions.
Here is a selection of sample answers you can use to respond to questions about good customer service.
- Good customer service means
having thorough knowledge of your inventory, experience with your
products, and being able to help customers make the best choices for them.
When I worked at XYZ, I used to spend a few minutes each month looking at
the newest products, to make sure I was fully aware of their performance
and could make knowledgeable recommendations to customers.
- Good customer service is
treating customers with a friendly, helpful attitude.
- Good customer service means
helping customers efficiently, in a friendly manner. It's one of the
things that can set your business apart from the others of its kind.
- Good customer service means
being able to handle issues for customers and doing your best to ensure
they are satisfied.
- Good customer service is
always being positive and willing to assist your customers to the best of
your ability.
- Good customer service is
using your knowledge of the inventory and your understanding of customer
needs to serve customers.
- Good customer service
involves giving customers a good first impression of the business, with a
friendly greeting and helpful attitude, as well as a lasting good
impression. Determining the customer's needs and solving problems quickly
will lead to satisfied return customers.